Warranty & Returns
New Warranty Beginning 09/01/19
We stand by our products and are confident you will love them! We guarantee your satisfaction! If you're not satisfied, you may exchange or return merchandise purchased on Zippin-Designs.com for a full refund, less the original shipping charges and 15% restocking fees, within 30 days of the purchase date. You are responsible for the shipping charges.
If you purchased your Grandma’s Whips product through an Authorized Dealer, please follow their return policy for refunds. If you do not have any luck there, let us help you out! For up to 30 days, and with proof of purchase, gift receipt or a packing slip from a Grandma’s Whips Authorized Retailer, you may exchange an unopened Granma’s Whips product for store credit (only valid on Zippin-Designs.com). You will just have to cover shipping.
Zippin Designs GUARANTEE
Zippin Designs Offers Lifetime Warranty Coverage
If your Grandma’s Whips product broke for no apparent reason, then it may be a manufacturer defect. Simply submit a claim, send the product back for a warranty inspection and tell us what happened. If the claim is approved, we will set you up with 100% product replacement.
Note: Altering the item voids the manufacturer defect warranty. (Altering includes, but is not limited to, cutting the whips to be shorter, rewiring original wiring setup, mounting on a different holder, changing the pin configuration, or running an oversized flag etc.) Any signs of gouges, stress marks or impact scratches on the led tubes will void its' manufacturer defect warranty. Submerging your whip voids its' manufacturer defect warranty. Our whips are water resistant and do great in a rugged environment, but for those that get really crazy, full submersion in lakes, ponds, rivers, swamps, or anything else voids the manufacturer defect warranty. Improper installation or running an oversized flag will also void its' warranty.
Breaks & Other Issues Caused By the Customer:
Grandma’s Whips now offers coverage for broken whips or wear and tear caused by our customers. If you break your whip in a crash, or cause any other damage to the whip and/or parts, Grandma’s Whips will replace the whip with a BRAND NEW WHIP (not repaired or refurbished), or other parts, for 50% of the retail price of the whip, plus shipping. Just submit a claim, send the product back, and pay the 50%, and we'll ship the brand new item to you quickly.
Submit a claim:
To submit an RMA please submit a warranty claim at Zippin-Designs.com and complete all the available fields and continue using the return submission forms.
Please allow 5 business days for us to process your claim. Once approved you will be able to print out an RMA form to include when you send your product back to us.